PRIVACY NOTICE TO USERS OF THIS WEBSITE
www.citybowldermatology.co.za

1. INTRODUCTION
City Bowl Dermatology Surgery is a specialist dermatology medical practice run Dr Lerinza van den Worm. The
medical practice is committed to ensuring the privacy of personal information by users on our website. This Privacy
Notice (“this notice”) explains how we use or process your personal data (“personal information”) that we collect
through your use of this website or information provided by you through this website.

Any references to “we”, “us” or “our” in this notice shall be to the medical practice of Dr Lerinza van den Worm
alternatively City Bowl Dermatology Surgery; and references to “user”, “you” or “your” in this notice shall be to
any user of this website.

2. OUR DETAILS
The data controller in respect of this website is the medical practice of Dr Lerinza van den Worm alternatively City
Bowl Dermatology Surgery, practicing as Specialist Dermatologist/s with their registered place of business on the
2nd Floor, Lifestyle on Kloof Centre, 50 Kloof Street, Gardens, Cape Town, 8001. The practice of Dr Lerinza van den
Worm alternatively City Bowl Dermatology Surgery is not the data controller of the websites of any associate
website/s to which a link is provided on this website. Such Group websites will be subject to their own privacy
notices in accordance with the relevant laws of the country in which they operate. Please make sure to familiarise
yourself with such privacy notices when accessing such associate websites through a link provided on this website.

3. THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling
those connections may allow third parties to collect or share data about you. We do not control these third-party
websites and are not responsible for their privacy statements. When you leave our website, we encourage you to
read the privacy notice of every website you visit.

4. WHAT PERSONAL INFORMATION WE COLLECT ABOUT YOU
Personal data or personal information means any information relating to a natural person which identifies the
person or enables the identification of that person.

We collect information about you when you voluntarily register with us to receive company related alerts,
complete our online information request form, and complete any surveys or feedback forms. We use cookies to
collect information about your use of our website (technical data). For more information about how we use
cookies, please see our cookie policy below in section 11. We may collect, use, store and transfer different kinds of
personal data about you including your first name, last name, title, gender, occupation, address, e-mail address,
telephone numbers, feedback and survey responses, selected communication preferences, which you provide
voluntarily.

We may also collect, use and share aggregated data such as statistical or demographic data for any purpose.
Aggregated data may be derived from your personal information; but is not considered personal information in
law as this information does not directly or indirectly, reveal your identity. For example, we may aggregate your
usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or
connect aggregated data with your personal information so that it can, directly or indirectly, identify you, we treat
the combined data as personal information which will be used in accordance with this notice.

We do not collect any special categories of personal data about you via this website (this includes details about
your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union
membership, information about your health and genetic and biometric data). Nor do we collect any information
about criminal convictions and offences. This website is not intended for children and we do not knowingly collect
data relating to children via this website.

5. HOW WE COLLECT YOUR PERSONAL INFORMATION
We use different methods to collect personal information from and about you, including through:
• Direct interactions: You may provide certain personal information (such as your name, address, telephone
and e-mail address) by filling in forms or by corresponding with us by post, phone, e-mail or otherwise.
This includes personal data you provide when you register for e-mail alerts on this website where
applicable; request information to be sent to you; request an appointment with us, request
correspondence with us, complete and submit a survey; or provide feedback to us.
• Automated technologies or interactions: As you interact with our website, we may automatically collect
technical data about your equipment, browsing actions and patterns. We collect this by using cookies.
Please see our cookie policy in section 11 below for further details. Through analytics, we use anonymised
aggregated data such as statistical or demographic data.
• Third parties: We may receive personal data about you or aggregated technical data from external
services providers contracted by the medical practice of Dr Lerinza van den Worm alternatively City Bowl
Dermatology Surgery to host or maintain certain sections of this website.
6. PURPOSES FOR WHICH WE USE YOUR PERSONAL INFORMATION
As summarised below, we only use your personal information to pursue our legitimate interests (or those of a third
party), and only where your interests and fundamental rights do not override those interests; to comply with a
legal obligation; for any other purpose that you have agreed with us; or otherwise permitted by law.
• To communicate with you in accordance with your selected preference such as registering with us for
alerts, communicating alerts, surveys, sharing relevant information pertaining to our practice, and
responding to information or requests by you.
• To manage our relationship with you, which may include notifying you about changes to our terms or
privacy policy; asking you to take a survey or provide feedback. This is all in relation to fulfilling our
contract with you, where it is necessary to comply with a legal obligation or for our legitimate interests,
for example keeping our records updated and accurate.
• To deliver relevant website content to you and measure or understand the effectiveness of the
information we present.
• To administer and protect our business and this website (including troubleshooting, data analysis, testing,
system maintenance, support, reporting and hosting of data, compliance with legal or regulatory
obligations and establishing, exercising or defending our legal rights.
• To use data analytics to improve our website, products/services, marketing, customer relationships and
experiences.
• Marketing and advertising
We do not use your personal information for marketing or advertising purposes. We strive to provide you with
choices regarding certain personal data uses, particularly around marketing and advertising.
• Change of purpose
We will only use your personal information for the purposes for which we collected it, unless we reasonably
consider that we need to use it for another reason and that reason is compatible with the original purpose. If we
need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal
basis which allows us to do so.
Please note that we may process your personal information without your knowledge or consent, in compliance
with the above rules, where this is required or permitted by law.

7. WHO WE SHARE YOUR PERSONAL INFORMATION
We may have to share your personal data with the persons set out below for the purposes set out above. We
require all such persons to respect the security of your personal information and to treat it in accordance with
applicable law.
• Internationally through network providers
At times our website may use international networks to host our domain; back up or process our data for your
protection. While we take every precaution to keep these providers and their networks within RSA, we cannot
guarantee that this will always be the case, this may result in the transfer of your personal information in one of
those information systems to another country, and that country may have a different level of data protection
regulation than ours. By giving us personal information, you consent to this kind of transfer of your personal
information. No matter what country your personal information is in, you can expect a similar degree of protection
in respect of your personal information which will be processed in accordance with our privacy and data protection
policy and applicable laws.
• Agents or service providers
As set out above, we outsource the processing of certain functions and/or information to third parties. When we
do outsource the processing of your personal information to third parties or provide your personal information to
third-party service providers, we oblige those third parties to protect your personal information with appropriate
security measures in accordance with our standards and applicable law.
• Business transfers
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively,
we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new
owners may use your personal information in the same way as set out in this privacy notice.
• Legal requirements
We reserve the right to disclose any personal information we have concerning you if we are compelled to do so by
a court of law, requested to do so by a governmental entity, or if we determine it is necessary or desirable to
comply with the law or to protect or defend our rights or property in accordance with applicable laws. We also
reserve the right to retain personal information collected and to process such personal information to comply with
accounting, tax rules, regulations and any specific record retention laws.
We require all third parties to respect the security of your personal information and to treat it in accordance with
the law. We do not allow our third-party service providers to use your personal information for their own purposes
and only permit them to process your personal information for specified purposes and in accordance with our
instructions.

8. YOUR RIGHTS IN RELATION TO OUR USE OF YOUR PERSONAL INFORMATION
Subject to certain exceptions, you have rights under relevant data protection law in relation to our use of your
personal information, including to:
· request access to your personal information held by us, together with an explanation of the categories of
personal information being processed, the purposes of such processing, and the categories of third
parties to whom the personal information may be disclosed.
· request a correction of your personal information if it is inaccurate or incomplete;
· request restriction of processing or object to certain uses of your personal information (which includes
direct marketing, and processing based on legitimate interests or the performance of a task in the public
interest/exercise of official authority and processing for purposes of scientific or historical research and
statistics) on grounds relating to your particular situation;
· request the erasure of your personal information, or restrict its use, in certain circumstances (for example
you can request that we erase your personal information where the personal information is no longer
necessary for the purpose for which it was collected (unless certain exceptions apply); and
· withdraw any consents you have provided in respect of our use of your personal information.

If you have any questions about these rights, or you would like to exercise any of them, please contact our
Information Officer by sending an e-mail to info@citybowldermatology.co.za You have the right to make a
complaint at any time to the Information Regulator. Please contact us in the first instance as we would appreciate
the chance to deal with your concerns before you approach the IR.
We may need to request specific information from you to help us confirm your identity and ensure your right to
access your personal information (or to exercise any of your other rights). This is a security measure to ensure that
personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask
you for further information in relation to your request to speed up our response.
We endeavour to respond to all legitimate requests within one month. Occasionally it may take us longer than a
month if your request is particularly complex or you have made a number of requests. In this case, we will notify
you and keep you updated.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights).
However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
Alternatively, we may refuse to comply with your request in these circumstances.

9. HOW LONG WE KEEP YOUR PERSONAL INFORMATION
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, or
as permitted by law. To determine the appropriate retention period for personal data, we consider the amount,
nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure
of your personal information, the purposes for which we process your personal information and whether we can
achieve those purposes through other means, and the applicable legal requirements specifically applicable to the
medical industry.

10. HOW WE SECURE YOUR PERSONAL INFORMATION
Your personal information shall be treated as confidential and collected, processed and stored by the medical
practice of Dr Lerinza van den Worm alternatively City Bowl Dermatology and our service providers in a manner
that ensures appropriate security thereof, including protection against unauthorised or unlawful processing and
against accidental loss, destruction or damage, using appropriate technical or organisational measures, which
include:
· identity and access management;
· infrastructure and operations security;
· vulnerability management;
· business continuity planning;
· disaster recovery planning; and
· security awareness.

We have put in place procedures to deal with any suspected data security breach and will notify you and any
applicable regulator of a suspected breach where we are legally required to do so.

While the medical practice of Dr Lerinza van den Worm alternatively City Bowl Dermatology will use all reasonable
endeavours to ensure the integrity, security and confidentiality of all personal information submitted and/or
obtained from a user, it will not be held liable under any circumstances if such information is compromised,
disseminated or otherwise disclosed through conduct outside the control of the medical practice of Dr Lerinza van
den Worm alternatively City Bowl Dermatology such as hacking, infection by “viruses”, “Trojan Horses” or any
other computer programming routines or software that are intended to damage, detrimentally interfere with,
surreptitiously intercept or expropriate any system, data or personal information.

11. COOKIE POLICY
What are cookies?
Cookies are harmless text files that web servers can store on your computer’s hard drive when you visit a website. They
allow the server to recognise you when you revisit.
There are two main types:
• Transient (or per-session) cookies These only exist for the duration of your site visit and are deleted on exit. They
recognise you as you move between pages, for example recording the items you add to an online shopping basket. These
cookies also help maintain security.
• Persistent (or permanent) cookies These stay on your machine until they expire or are deleted. Many are built with
automatic deletion dates to help ensure your hard drive doesn’t get overloaded. These cookies often store and re-enter
your login information, so you don’t need to remember your details.
Additionally, cookies can be first- or third-party cookies. First-party cookies are owned and created by the website you’re
viewing. Third-party cookies are owned and created by an independent company, usually a company providing a service to
the owners of the website.
What we use cookies for

Internet cookies are common and do not harm your system – they just store or gather site information. They help you do
things online, like remembering login details so you don’t have to re-enter them when revisiting a site.
We use cookies to:
• enhance the online experience of our users (for example, by remembering your language and/or product
preferences)
• to better understand how our site is used. Cookies may tell us, for example, whether you have visited our site
before or whether you are a new visitor.
• They can also help to ensure that adverts you see online are more relevant to you and your interests.
You have the right to choose whether or not to accept cookies. However, please note that if you do not accept our
cookies, you may not be able to use the full functionality of our website.
Changing your cookies settings:
To enable or disable cookies, follow the instructions provided by your browser (usually located within the ‘Help’,
‘Tools’ or ‘Edit’ facility).

12. CHANGES TO THIS PRIVACY NOTICE
We keep this Privacy Notice under regular review, and we will place any updates on this webpage. This Privacy
Notice was last updated in August 2022